Claims Executive

Location: Singapore

Department: Claims

Type: Full Time

Min. Experience: Experienced

Liberty Insurance Singapore is a 100% owned strategic business unit of Liberty Mutual Insurance Group. Headquartered in Boston, Liberty Mutual Insurance Group is a diversified global insurer and the 5th largest property and casualty insurer in the U.S based on 2015 direct written premium. It ranks 73rd on the Fortune 100 list of largest corporations in the U.S. based on 2015 revenue. As of 31 December 2015, Liberty Mutual Insurance Group had US$121.7 billion in consolidated assets, US$102.5 billion in consolidated liabilities and US$37.6 billion in annual consolidated revenue.

Liberty Mutual Insurance Group operates with a global view across five continents and employs more than 50,000 employees in approximately 800 offices throughout the world.

Due to the growth of our business in Singapore an exciting opportunity has arisen for a Claims Executive  to join our team in the Singapore office.


  • Provide accurate and timely information to all external and internal stakeholders to address claim status and other inquiries such as questions on fraud, reserve adequacy, and underwriting risk
  • Provide the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to produce the best claim outcomes
  • Conduct and coordinate loss investigations on all assigned claims to provide accurate facts for disposition, potentially on-site
  • Interpret the insurance contract and apply to the exposures presented with each assigned claim
  • Evaluate and negotiate the resolution of claims, while mitigating damages, to achieve cost-effective claim outcomes within authorized amounts or specific file authority to produce appropriate outcomes
  • Review reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
  • Exercise independent judgment up to the stated financial authority
  • Actively identify fraudulent claims and report it if discovered during the handling of assigned claim files.
  • Early identify subrogation opportunities and pursue recoveries to its full potential to minimize loss and improve loss ratio.
  • Proactively work with superior to continuous seek improvement in claims processes for better cost control and improve customer satisfaction
  • Stay abreast of development concerning precedent Courts decisions, GIA and laws for better negotiation with lawyer/claimant/workshop


  • Diploma and higher
  • Certifications in Insurance (desirable)
  • Claims Technician Course (desirable)
  • 3 to 5 years of relevant working experience in claims handling
  • Good negotiation, problem solving and analytical skills
  • Good verbal and written communications
  • Investigation and decision making skills
  • Demonstrated good customer service experience
  • Proficient in Microsoft Windows, Word, Outlook, Excel
  • Ability to work independently as well as a team


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