Manager, Technology-Application Delivery & Support

About Us

As a Fortune 500 company, we are on the front edge of an IT transformation for how people work and deliver solutions. As part of our commitment to making things better, we are focused on enabling and supporting your career development and growth. With dedicated, tech-specific learning programs, self-paced learning options, and access to conferences and professional development resources we want you to build a career that sets you up for success. As part of our tech and digital teams you’ll enjoy:

• A progressing tech stack that champions the use of emerging technologies;
• Opportunities for continuous learning and growth;
• Being part of a diverse, inclusive, and collaborative team;
• Work life balance and flexible work arrangements.

Job Summary

• Take on job responsibilities similar to a Senior Business Analyst. 
• Work with business partners to understand and prioritize proposed enhancements, projects, and bug fixes.
• Write and groom user stories and work with an assigned Scrum Team to provide delivery of working software that provides value to the business every 2 weeks.
• Think long-term about the products under your purview and ensure work prioritized provides both long- and short-term value.
• Dive deep into solutions and requirements proposed by the business and provide alternative solutions for the business to consider.
• Work with the development team Scrum Master to identify and remove impediments that come up during the sprint process.
• Manage stakeholders across the company and properly communicate why we are or are not working on their requests.
• Find ways to optimize our way of working by offering and implementing solutions for continuous improvement.

Main Job Responsibilities 

• Analysis and Solution Definition 
  • Become a subject matter expert in select IT Products the IT department offers to the business and to consumers.
  • Be the point of contact in Thailand for new products and large enhancement requests and work with the business and IT teams to understand the business case and cost of implementation to aid in the decision-making of the Lead Product Owner.
  • Ensure that the development team is given the most valuable work available every sprint and drive delivery as needed.
  • Own the development and maintenance of the roadmap of the IT Products.
  • Prepare and groom user stories and acceptance criteria for development teams based on discussion and negotiation with the business.
  • Work cross-country to drive IT process improvements across our Asia business.
• Quality Assurance and Testing 
  • Work with developers to ensure their solution design can satisfy user stories and acceptance criteria.
  • Ensure acceptance criteria and any other test conditions are met before concluding a story is complete.
  • Ensure that clear testing plans have been documented and executed before releasing software.
  • Work with the development team to ensure automated testing is baked into solutions.
  • Identify and document system deficiencies and recommended solutions.
• Project Support & Change Management 
  • Follow up with and push relevant parties to ensure that work is completed on an agreed-upon schedule.
  • Track deliverables and resolve issues that are negatively impacting the timeline of delivery.
  • Ensure Agile practices are followed by development teams.
  • Ensure proper communication is conducted when system changes are made by keeping relevant stakeholders informed.

Main Requirements

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or related fields.
• 5+ years of experience working as a Business Analyst, Product Analyst, or Application Support.
• Strong business analysis skills.
• Ability to hands-on manage and triage multiple parallel priorities.
• Ability to effectively and proactively interact and communicate with senior management, internal departments, clients, and vendors.
• Fast learner with good negotiation, analytical, and decision-making skills.
• Strong verbal and written (Thai and English) communication skills.