Senior Executive/ Executive, Operations-Customer Services
Location: Hong Kong
Type: Full Time
Min. Experience: Mid Level
Job Responsibilities:
If you believe you can make a positive contribution to the team and want to be part of Liberty’s exciting future, we would love to hear from you! To apply, please send your updated resume to us and we will take it from there. Please note, those who do not make the shortlist might not be contacted.
Why Liberty?
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Single point of contact for all customer inquiries – underwriting, claims and general enquiries
- Provide quality and professional advice to Liberty’s agents/brokers and customers on general insurance products
- Resolving all in scope enquiries and adopt appropriate escalation when required
- Meeting service level and KPIs defined by the company
- Follow up and liaise with relevant parties in order to settle customers' enquires or complaints
- Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
- Diploma with at least 2 - 4 years working experience preferably in call center environment
- Familiar with the workflow and procedures of call center operations
- Passed in IIQE Paper 1 and 2 is a must
- Excellent complaint handling and communication skills
- Detail oriented, customer focus with strong communication and complaint handling skills
- Self-motivated, good team player with strong sense of ownership
- Proficient in both spoken and written English and Chinese, fluent in Putonghua is preferred
If you believe you can make a positive contribution to the team and want to be part of Liberty’s exciting future, we would love to hear from you! To apply, please send your updated resume to us and we will take it from there. Please note, those who do not make the shortlist might not be contacted.
Why Liberty?
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:
- Offering a vibrant and inclusive environment and committing to their career development.
- Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
- Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
- A supportive culture, which includes promoting a healthy work-life balance and working flexibly.
