Senior Internal Communication Business Partner, APAC
Location: Singapore
Type: Full Time
Min. Experience: Manager/Supervisor
Role Overview
Role Responsibilities
This is a new position, which reflects the importance of both the LII APAC region and the role of internal communication in driving significant transformation across the region. The successful candidate will lead internal communication in the region to provide expert advice, guidance and delivery of internal communication that drives change and engages our employees.
The goal of the internal communication function is to use high performance internal communication to improve employee performance and deliver the business strategy. The function is made up of eight people based internationally: head of, six business partners (one of whom is a senior BP), and an internal communications advisor. The function provides strategic advice and guidance. In particular, on moving away from ‘traditional’
broadcast communications to communication that helps make change happen and improve employee performance. It manages business-wide channels (including intranet, social platforms, corporate emails, in person and virtual ‘town halls’, videos). And develops high quality deliverables including plans and approaches for specific projects/programmes as well as ‘business as usual’ communications.
The goal of the internal communication function is to use high performance internal communication to improve employee performance and deliver the business strategy. The function is made up of eight people based internationally: head of, six business partners (one of whom is a senior BP), and an internal communications advisor. The function provides strategic advice and guidance. In particular, on moving away from ‘traditional’
broadcast communications to communication that helps make change happen and improve employee performance. It manages business-wide channels (including intranet, social platforms, corporate emails, in person and virtual ‘town halls’, videos). And develops high quality deliverables including plans and approaches for specific projects/programmes as well as ‘business as usual’ communications.
Role Responsibilities
- Lead internal communication for the APAC region to help deliver the transformation/business strategy and business-as-usual communications.
- Act as key contact point (including stakeholder management) for the region’s President, members of the regional Executive team and nominated markets (Australia or Hong Kong/Singapore).
- Develop and implement an internal communication strategy/plan for the region, focused on delivering the transformation programme and business strategy. This includes operating model changes and cultural transformation to bring the region together as ‘one Liberty’.
- Lead delivery of region-wide activities that require internal communication such as cultural transformation or region-wide organisation change. This will include activities originating from LII and/or Global Risk Solutions (eg financial results, performance management cycle, incentives). This includes being the regional lead for any Liberty Mutual communications that go across other Liberty businesses in the region.
- Have full accountability for internal communication in three markets: Hong Kong, Singapore and
- Australia. Provide oversight and alignment guidance for in-market communications in three markets: China, India and Malasia.
- Build a community of best practice across the region for all internal communicators. Use this community to share technical advice and guidance, and ensure alignment between in-market activities and the regional IC strategy.
- Provide expert communication advice, guidance and delivery for additional activities as needed, especially unplanned/unexpected events.
- Collaborate very closely with External Communication/Marketing – both regionally and in-market.
- Build fully aligned plans and deliverables when needed.
- Manage one regional business partner who will be aligned to specific market(s), certain members of the regional executive and transformation initiatives.
- Be a key member of the overall LII internal communication function. Ensure alignment with LII strategy and plans, and contribute to broader LII initiatives and the LII communication strategy.
- Sit as part of the regional senior HR leadership team and contribute strategic communication and advice and guidance to the HR function in-region.
- A track record of delivering high quality end-to-end strategic and tactical internal communication, including development and delivery of internal communication strategies
- Experience of delivering effective change/transformation communication in a multi-cultural environment
- Able to move easily between strategic and delivery-oriented activities
- Self-management, planning and organizational skills
- Flexibility and ability to work under pressure to tight deadlines – this role has a heavy workload
- Demonstrates initiative, enthusiasm and an ability to multi-task
- Commercial and business awareness
- Excellent stakeholder management and relationship-building skills, including strong influencing skills
- Excellent verbal and written communication and interpersonal skills at all levels in the organization
